Five stars for all areas to consider, professional, very helpful feedback and communication, paperwork, kennel location and appearance of the farm and over all low key easy fun experience picking up the puppy. On a personal note I wish I had planned the pickup to be able to stay and explore the area more, as a child we went to this part of the country often and it was beautiful even in late December. GPS may take you the back roads, double check before you leave. If you enjoy the back roads be sure to leave extra early for pickup. Our puppy is wonderful and a great addition to our home, my lab thinks we brought him home for him, and my cats are slowly warming up. We are so happy with our new addition and hope you will enjoy getting a puppy from Henry Raber as well.